PRIVACY POLICY

Effective Date: OCT, 2023

We kindly request that you carefully review the following privacy policy of DISCOVERING HARMONY, LLC, along with its subsidiaries, successors, and assigns, collectively referred to as "DISCOVERING HARMONY, LLC," "us," or "we," prior to utilizing our website: www.vivoharmony.com, as well as all associated websites, products, services, and related mobile applications.

We place significant emphasis on your privacy, and this Privacy Policy articulates our commitment to upholding the privacy of our site's members and visitors. Please note that we retain the right to modify this policy at any time, and such modifications will be communicated through online postings or direct email messages to you.

This Privacy Policy outlines how DISCOVERING HARMONY, LLC collects and utilizes the personal information provided by you on our website. It also elucidates the choices at your disposal regarding the utilization of your personal information and the means through which you can access and amend this information.

Thank you for entrusting DISCOVERING HARMONY, LLC with your personal information. We are steadfast in our commitment to securing and responsibly handling your data, as reflected in this Privacy Policy. Your continued utilization of our website signifies your acceptance of these terms.

Information Collection: We collect information such as your name, email address, mailing address, phone number, and credit card information when you place an order. Your information is used for transaction processing and to send order-related updates, company news, and product information. You can unsubscribe from our emails at any time by following the provided instructions.

Security: We prioritize your information's security by implementing various measures, including a secure server and Secure Socket Layer (SSL) technology to encrypt sensitive data. After a transaction, your private information, such as credit card details, is not stored on our servers.

Cookies: We use cookies to enhance your shopping experience. You can choose to enable or disable cookies through your browser settings, though disabling them may affect certain website features.

Third-Party Disclosure: We do not share your personally identifiable information with external parties, except for trusted third parties who assist us in operating our website. We may disclose your information when required to comply with the law, enforce site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable information may be shared with other parties for marketing or advertising purposes.

Children's Online Privacy Protection Act Compliance: We adhere to the Children's Online Privacy Protection Act (COPPA) and do not collect information from individuals under 13 years of age. Our products and services are intended for those aged 13 and older.

Online Privacy Policy Only: This online privacy policy applies solely to information collected through our website and not offline.

Terms and Conditions: Visit our Terms and Conditions section on our website to understand usage, disclaimers, and liability limitations governing our site's use.

Your Consent: By using our site, you consent to our privacy policy.

Changes to Privacy Policy: Any changes to our privacy policy will be posted on this page, with the modification date provided.

Contact Information: If you have any questions about our privacy policy, please reach out to us using the contact information provided.

Terms of Service: Our Terms and Conditions apply to website usage and all transactions conducted through the site. Legal notices from us to you are posted on our website and considered delivered within 30 days. Notices from you to us can be made via email or first-class mail to our address. Copyright and trademark information is detailed, and the use of our site implies agreement to our Terms and Conditions.

Consumer Agreement: The information and product statements on our site have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. We provide educational information and natural alternatives for skincare, nutrition, and health. Consult a healthcare practitioner before using products containing essential oils or homeopathic ingredients, especially if pregnant or with pre-existing conditions.

Shipping & Delivery: We ship merchandise within the United States, U.S. territories, Canada, Mexico, and internationally. Shipping risks transfer upon delivery to the shipping carrier. International shipments may be subject to customs and import duties, the responsibility of the recipient.

Sales Tax: Sales tax is applied to merchandise based on state sales tax rates and shipping location.

Warranties: Content accuracy is not guaranteed, and DISCOVERING HARMONY, LLC disclaims all warranties, express or implied. DISCOVERING HARMONY, LLC is not liable for damages, including consequential damages, resulting from the use of information or products on the site.

Miscellaneous: This section includes additional information related to compliance with California Online Privacy Protection Act, Children's Online Privacy Protection Act, online privacy policy applicability, and our adherence to the law. Our Terms aDISCOVERING HARMONY, LLC governing website use and transactions.

Refunds

At DISCOVERING HARMONY, LLC we proudly offer a 30-Day Return/Exchange Guarantee. If you're dissatisfied with a product, please contact us at letstalk@vivoharmony.com for a refund/exchange. We'll process your credit card refund within 30 days of receiving your return. Please note that shipping charges are non-refundable, and for orders eligible for Free Shipping, shipping charges will be deducted from the return.

Refunds for Opened Items:

At DISCOVERING HARMONY, LLC we are fully dedicated to ensuring your satisfaction. Our goal is to create top-quality oral care products. As our products fall under personal care, we regretfully cannot provide refunds for items that have been opened and used.

We've noticed that the majority of our customers are highly satisfied with both the quality of our products and the results they achieve. We are confident that we can help you find a product that better suits your needs. Please feel free to reach out to us for personalized recommendations.

Refunds for Unopened Items:

For unopened items, we offer a full refund within 14 days from the date of purchase. Prior to placing an order, please take a moment to carefully review all ingredients. While we are attentive to your sensitivities, it is ultimately your responsibility.

Before returning any merchandise, please ensure you have received a "Return Authorization'' number and confirmation via email. You can request this number by contacting us at letstalk@vivoharmony.com. If you opt to use a prepaid return label provided by DISCOVERING HARMONY, LLC. Once we receive your return, we will notify you via email. If your return meets the criteria, your refund will be processed within 5 to 10 business days, depending on your bank. This policy exclusively applies to unopened items, as opened items are only eligible for exchange, not a full refund.

Please note that original shipping charges are non-refundable, except in cases of our error.

Damaged Items: Upon receiving your order, please inspect the packaging for any damage during shipment. While some wear on the shipping carton is normal, if the item(s) within your shipment are damaged, contact us immediately. Provide your order number, email address, and phone number for prompt assistance. Retain the shipping box, packing materials, and damaged items for carrier inspection.

Order Processing and Cancellations:

We begin processing orders immediately upon submission. Unfortunately, we are unable to accommodate order cancellations or changes once an order has been accepted and finalized by our e-store. If you have inquiries regarding your order status, please contact us at letstalk@vivoharmony.com.

For more detailed information on our policies and terms, kindly refer to our Privacy Policy [link to the full Privacy Policy] and Terms and Conditions [link to the full Terms and Conditions] sections on our website.

Your use of our website indicates your consent to our privacy policy. Should we decide to make changes to our privacy policy, we will post those revisions on this page and update the "Privacy Policy modification date" below.

If you have any questions or need further clarification regarding this privacy policy, please don't hesitate to reach out to us using the contact information provided below.

Terms of Service:

The following Terms and Conditions govern the use of this website as well as all transactions conducted through it.

Reseller guidelines and policy:

At VIVO HARMONY we value the integrity of our brand and the positive customer experience associated with our products. To avoid potential drawbacks of reselling, we provide the following guidelines for our esteemed resellers:

Brand Presentation: Maintain the integrity of the VivoHarmony brand by ensuring that our products are presented, marketed, and priced consistently with our established guidelines. We encourage resellers to align their strategies with our brand image to uphold the perceived value of our products.

Price Consistency: To prevent price wars that could compromise the perceived value of our products, we advise resellers to implement pricing strategies that align with our recommended pricing. Collaborative pricing efforts contribute to maintaining healthy profit margins and a stable market perception.

Brand Adherence: Resellers should strictly adhere to our brand guidelines to prevent any dilution of the VivoHarmony brand image. Misrepresenting our products or deviating from established brand standards can adversely impact customer trust and brand reputation.

Customer Service Excellence: Resellers play a crucial role in delivering a positive customer experience. We emphasize the importance of prompt and effective customer service to address any concerns or issues customers may encounter when purchasing VivoHarmony products through their platforms.

Channel Cooperation: Resellers are encouraged to work collaboratively with our official online store. While expanding market reach is essential, channel conflict can be mitigated by fostering cooperation. This approach ensures that customers receive a consistent brand experience, regardless of the platform.

Counterfeit Prevention:Resellers must actively participate in anti-counterfeiting efforts. By monitoring and reporting suspicious activities, they contribute to maintaining the authenticity of VivoHarmony products and safeguarding our brand reputation.

Customer Data Sharing: While respecting privacy regulations, resellers are encouraged to share relevant customer data with VivoHarmony. This collaboration enables us to build direct relationships with our customers, enhancing personalized experiences and customer engagement.

Quality Assurance: Resellers should prioritize quality control measures to ensure that VivoHarmony products meet our stringent quality standards. By upholding these standards, resellers contribute to the overall positive perception of our brand in the market.

Brand Associations: Resellers are advised to be mindful of associations with other products on their platforms. Ensuring that our brand is not unintentionally linked to lower-quality products helps maintain the desired brand image.

Policy Adherence: Resellers must adhere to our established brand policies, pricing strategies, and guidelines. Ongoing monitoring and management are essential to guarantee consistency and compliance.

By following these guidelines, VivoHarmony and our resellers can work together to create a harmonious and positive brand experience for our customers.

Legal Notice:

Any notices from DISCOVERING HARMONY, LLC to you will be posted on our website and are considered delivered within 30 days after posting. You can send notices to DISCOVERING HARMONY, LLC by email or first-class mail to our address in Kingwood, TX, USA.

Copyright:

All content appearing on this website is the property of:

DISCOVERING HARMONY, LLC.

Kingwood TX, USA

Copyright © 2023 DISCOVERING HARMONY, LLC All rights reserved. You are authorized to view, copy, print, and distribute documents on this website for informational purposes only, provided that any copy includes the copyright notice: Copyright © 2023 DISCOVERING HARMONY, LLC. All rights reserved.

Trademarks:

All brand, product, service, and process names appearing on this website are trademarks of their respective owners. Mention of a product, service, or process does not imply endorsement, approval, affiliation, or sponsorship of that product, service, or process by DISCOVERING HARMONY, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of DISCOVERING HARMONY, LLC or any third party, except as expressly granted herein.

Use Of Site:

This site may contain other proprietary notices and copyright information that must be followed. Information on this site may contain technical inaccuracies or typographical errors and can be changed or updated without notice. DISCOVERING HARMONY, LLC and its subsidiaries may refuse service, terminate accounts, and cancel orders if customer conduct is believed to violate the law or harm DISCOVERING HARMONY, LLC and its subsidiaries.

Consumer Agreement:

Statements on the DISCOVERING HARMONY, LLC website, as well as any statements, articles, emails, or correspondence between customers or potential customers and any agent, employee, or representative of DISCOVERING HARMONY, LLC are not intended to replace medical advice for any symptoms. While essential oils and homeopathic ingredients have been used effectively for centuries, DISCOVERING HARMONY, LLC its owners, directors, partners, or affiliates accept no liability for any adverse reactions you may experience. If pregnant, suffering from a medical condition, or taking medication, please consult a healthcare practitioner before using any product containing essential oils and/or homeopathic ingredients. Please discontinue use if sensitivity occurs.

You may purchase merchandise from this website by using any one of the payment options listed in (link to Payment Options). DISCOVERING HARMONY, LLC reserves the right to change its payment procedures at any time without prior notice to you.

SHIPPING & DELIVERY:

DISCOVERING HARMONY, LLC standard is to ship within 3-5 business days of the date the order is placed.

At this time, DISCOVERING HARMONY, LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, DISCOVERING HARMONY, LLC ships merchandise to Canada and Mexico, and many other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

International:

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. DISCOVERING HARMONY, LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

DISCLAIMER We at DISCOVERING HARMONY, LLC We do not diagnose, prescribe, treat or cure any disease, physical or mental. Our services and advice are not intended as a substitute for regular medical care performed by a licensed or certified doctor. The information or advice provided here is for educational purposes only. We educate and inform about holistic, natural alternatives for oral care, nutrition and health. DISCOVERING HARMONY, LLC specifically disclaims any liability for any adverse reactions in any way associated with the use of its products. Any reliance on any information or materials provided herein is done so recognizing no warranties exist on DISCOVERING HARMONY, LLC